Privacy Policy

Last updated: 28 October 2026

At North Digital, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or work with us.

We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

North Digital is the trading name of We Are North Digital Ltd, a company registered in England and Wales.

Registered company name: We Are North Digital Ltd
Company number: 13900910
Registered office: 23 Bolton Road, Addingham, Ilkley, England, LS29 0NQ
Website: wearenorthdigital.co.uk
Email: hello@wearenorthdigital.co.uk

We Are North Digital Ltd is the data controller responsible for personal information collected through our website and our own business activities.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. What information we collect

We may collect personal information when you visit our website, contact us or use our services.

Information you provide

When you complete our contact form, email us or enquire about our services, we may collect:

  • Your name

  • Your email address

  • Your telephone number, if provided

  • Your business or organisation name

  • Information you include in your enquiry

  • Any other information you choose to share with us

Information collected automatically

When you visit our website, we may collect certain technical information, including:

  • Your IP address

  • Browser type and device information

  • Pages visited

  • How you arrived at our website

  • How you interact with website content

  • Approximate geographic location derived from technical information

Some of this information may be collected through cookies and analytics technologies, subject to your cookie preferences.

3. How we use your information

We use personal information to:

  • Respond to enquiries and requests for information

  • Provide information about our services

  • Prepare proposals and quotations

  • Deliver digital marketing services

  • Manage client and supplier relationships

  • Monitor and improve our website

  • Understand website performance and visitor behaviour

  • Maintain the security of our website and business systems

  • Meet legal and regulatory obligations

We only use your information where we have an appropriate lawful basis for doing so.

We do not currently operate an email marketing newsletter or subscriber mailing list.

Submitting an enquiry through our website does not automatically subscribe you to marketing communications.

4. Our lawful bases for processing personal information

Under UK GDPR, we rely on one or more of the following lawful bases when processing personal information.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided these do not override your rights and freedoms.

This includes responding to business enquiries, maintaining professional relationships, improving our services and protecting our business.

Contractual necessity

We may process personal information where necessary to fulfil a contract with you or take steps at your request before entering into a contract.

Consent

We rely on consent where required, including for non-essential cookies and analytics technologies.

You can withdraw your consent at any time.

Legal obligations

We may process information where necessary to comply with applicable legal requirements, including financial, accounting and tax obligations.

5. Cookies and website analytics

Our website is built using Squarespace.

We use cookies and similar technologies to support website functionality and understand how visitors interact with our website.

Cookies are small text files that websites place on your device.

Essential cookies

Essential cookies are required for the website to operate correctly.

They may support functions such as website security, navigation and remembering your cookie preferences.

These cookies do not normally require consent.

Analytics cookies

We use Google Analytics 4 (GA4), a website analytics service provided by Google.

Google Analytics helps us understand how visitors use our website so we can improve its content, functionality and performance.

Depending on the configuration and your consent choices, information collected may include:

  • Pages visited

  • Time spent on the website

  • Device and browser information

  • Approximate geographic location

  • How visitors arrive at the website

  • Interactions with website content

We use this information to understand overall website performance and improve your experience.

Where consent is required, analytics cookies will only be placed on your device after you have accepted them.

Managing your cookie preferences

Our website provides a cookie consent banner that allows you to:

  • Accept all cookies

  • Decline non-essential cookies

  • Manage your cookie preferences

You can change your preferences using the cookie management controls available on our website.

You can also manage or delete cookies through your browser settings.

Declining non-essential cookies will not prevent you from using the main features of our website.

We review our use of cookies and tracking technologies when changes are made to our website.

6. Website enquiries

When you submit an enquiry through our website contact form, the information you provide is sent to our business email inbox.

We use this information to respond to your enquiry, provide relevant information about our services and manage any resulting business relationship.

We do not use contact form submissions to automatically add you to a marketing mailing list.

We may retain correspondence where reasonably necessary for business administration, maintaining records or managing an ongoing client relationship.

7. Digital marketing and advertising services

North Digital provides digital marketing services to businesses and organisations.

Depending on the services we deliver, we may work with platforms including Google Analytics, Google Ads, Meta and other digital marketing technologies.

Where we process personal information on behalf of clients, we do so in accordance with applicable contractual arrangements and data protection requirements.

We do not currently use Google Ads or Meta advertising tracking technologies to advertise North Digital through our own website.

If we introduce additional advertising, remarketing or conversion tracking technologies, we will review and update this Privacy Policy and our cookie consent arrangements as necessary.

8. How we handle client data

As a digital marketing agency, we may access or process personal information when delivering services on behalf of our clients.

Depending on the services provided, this may include:

  • Website analytics information

  • Advertising campaign performance data

  • Customer or audience information supplied by clients

  • Marketing platform account information

  • Campaign reporting and related marketing data

Where we act as a data processor, we process personal information on behalf of our clients and in accordance with their documented instructions.

In these circumstances, our clients are generally responsible for determining the purposes and lawful basis for processing that information.

Where we independently determine how and why personal information is processed, we act as a data controller.

We take appropriate steps to protect information entrusted to us and limit access to those who need it to deliver our services.

9. Sharing your information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our website, manage our business or deliver our services.

These may include:

  • Squarespace, which provides our website platform

  • Google, which provides website analytics services

  • Email and IT service providers

  • Professional advisers, such as accountants or legal advisers

  • Other suppliers supporting our business operations

Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.

We may also disclose personal information where required by law or where necessary to establish, exercise or defend legal claims.

10. International data transfers

Some of the technology providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure it remains protected in accordance with UK data protection legislation.

Depending on the destination and circumstances, this may involve transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards.

11. How long we keep your information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.

Retention periods depend on the type of information and the reason it was collected.

For example:

  • Website enquiries: Retained for as long as reasonably necessary to respond and manage any resulting business relationship.

  • Client records: Retained during our working relationship and for an appropriate period afterwards.

  • Financial records: Retained in accordance with applicable legal and tax requirements.

  • Website analytics: Retained according to the settings configured within Google Analytics.

When information is no longer required, we take appropriate steps to securely delete or anonymise it.

12. How we protect your information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

  • Secure website and email systems

  • Appropriate account access controls

  • Restricted access to personal information

  • Secure authentication practices

  • The use of reputable technology providers

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Your data protection rights

Under UK data protection legislation, you have certain rights regarding your personal information.

Depending on the circumstances, these may include:

Right of access
You can request a copy of the personal information we hold about you.

Right to rectification
You can ask us to correct inaccurate or incomplete information.

Right to erasure
You can request the deletion of your personal information in certain circumstances.

Right to restrict processing
You can ask us to limit how we use your information in certain circumstances.

Right to object
You can object to certain types of processing, including processing based on legitimate interests.

Right to data portability
You may have the right to receive certain personal information in a structured, commonly used and machine-readable format.

Right to withdraw consent
Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please email hello@wearenorthdigital.co.uk.

We will respond to requests in accordance with applicable data protection legislation, normally within one calendar month.

Complaints

If you have concerns about how we handle your personal information, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about your rights and how to make a complaint through the ICO's official website.

14. Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business activities, website technologies or legal requirements.

Any updates will be published on this page, together with a revised 'Last updated' date.

We encourage you to review this policy periodically.

16. Contact us

If you have questions about this Privacy Policy, how we use your information or your data protection rights, please contact:

North Digital
We Are North Digital Ltd
23 Bolton Road
Addingham
Ilkley
LS29 0NQ

Email: hello@wearenorthdigital.co.uk
Website: wearenorthdigital.co.uk

Company registration number: 13900910